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August 2015

Turn unhappy customers into store cheerleaders
Difficult customer situations are inevitable, but bad endings are not; here are tips for turning problems into win-win solutions
Take a swipe at card fees
You can save money by shopping around for merchant credit card accounts — but be sure you’re making good comparisons
Is your store using video?
With customers searching online, and so many channels available to you, there are lots of ways for you to promote your business
Sheperd Paine was a giant in the world of miniatures
Legendary scale-modeling artist Sheperd Paine died on Aug. 1 after suffering a stroke at his home in Northwest Chicago on July 27. He was 69. Many scale modelers came to know Paine’s work via s...
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Record-breaking attendance at Gen Con 2015
Gen Con's annual show in Indianapolis has set a record with a unique attendance of 61,423 and a turnstile attendance of 197,695, more than doubled since 2010. It was also was the first sellout for the...
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Chip migration going slowly
Forbes predicts $10 billion in losses to fraud unless the U.S. payments industry speeds the transition to chip cards before the end of 2015. With an October 2015 deadline looming, payment-services pr...
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"BattleKasting for Literacy" at Gen Con raises money for public library
Adventure-series author Alane Adams announced a $2,500 donation to the Indianapolis Public Library Foundation and pledged to pay Gen Con attendees $2 for each person (up to $5,000) who plays the autho...
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Revell designs new product lines for youngsters
Revell is launching a revamped and repackaged product line aimed at a new generation of model builders. The updated line features a new skill-level scheme Revell hopes will become an industry standard...
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Gen Con closes trade registrations
The Gen Con annual game convention, held July 30-Aug. 2 in Indianapolis, announced it has closed registrations for its Retailer Trade Day on July 29. "We decided to halt sales after we surpassed appr...
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Hobbico exhibits at EAA Airventure
Modelers attending the EAA Airventure air show in Oshkosh, Wis., July 20-26 can take a break from 1:1-scale aircraft to see what's new from Hobbico at both of Phil's Hobby Shop booths: No. 1034 in Han...
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“Know Before You Fly” gains new support
Launched in December 2014 by the Academy of Model Aeronautics (AMA), the Association for Unmanned Vehicle Systems International (AUVSI) and the Small UAV Coalition in partnership with the Federal Avia...
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Revell names winners in Foose model selection
The votes are in--more than 10,000 of them--and, given a choice of seven Chip Foose custom car designs, modelers have elected Foose's 1956 F-100 pickup and 1948 "Eldorod" Cadillac for production. Both...
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Fly-in July: It’s time for EAA AirVenture
The Experimental Aircraft Association will hold its annual convention, AirVenture, July 20-26 at Wittman Regional Airport in Oshkosh, Wis. The world's largest fly-in event, AirVenture hosts more than...
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Model Retailer covers the business of hobbies, from financial and shop management issues to industry trends and the latest in product releases. We provide hobby-shop owners and managers the tools and information they need to be successful retailers.

7MR
How to Build Realistic Scenery
This special issue gives proven techniques you can trust to make scenery as realistic as possible.
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12479
Basic Trackwork for Model Railroaders, 2nd Edition

This is the one-source guide modelers need to learn to install trackwork properly for smooth operation in any scale.
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8TR
Historic Trains Today
Explore the history and heritage of railroading with Historic Trains Today.
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12476
Building Dioramas
Acclaimed modeler Chris Mrosko explains how to build dioramas that showcase models and create dramatic scenes, as well as offering expert modeling tips.
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